GTC
TERMS OF SALES
PREAMBLE
The site is published by the seller, Colorisha, whose head office is located at the following address:
8, rue du Pré Saint-Gervais
LES LILACS, 93260
SIREN: 798 309 940
SIRET: 798 309 940 00022
The seller is not subject to VAT under article 293 B of the CGI.
The following provisions are intended to define the general conditions of sale on the colorha.com website.
These general conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and his customer in the context of distance and electronic sale of goods and products.
The T&Cs exclusively govern the relationship between the seller and the customer.
The T&Cs express all of the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.
In case of doubt on one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.
The seller reserves the right to modify the GCS from time to time. The modifications will be applicable as soon as they are put online.
ARTICLE 1. CATALOG OR ONLINE SHOP
Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having any contractual value.
The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the responsibility of the seller cannot be engaged as a result.
The products are offered within the limits of available stocks.
The prices and taxes relating to the sale of the products are specified in the catalog or the online store.
ARTICLE 2. PRICE
The seller reserves the right to modify its prices at any time by publishing them online.
Only the rates in force indicated at the time of the order will apply, subject to the availability of the products on that date.
The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account delivery costs, which are invoiced in addition. Delivery costs are indicated before validation of the order by the customer.
The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically passed on to the price of the products in the catalog or the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.
The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form.
Payment of the full price must be made when ordering.
ARTICLE 3. ONLINE ORDER
The customer has the option of completing an order form online, using an electronic form. By completing the electronic form, the customer accepts the price and description of the products.
The customer will have to accept by clicking in the indicated place, the present general conditions of sale, so that his order is validated.
The customer must give a valid e-mail address and delivery address and acknowledges by these general conditions of sale that any exchange with the seller may take place using this address.
The customer must also choose the delivery method and validate the payment method.
The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account, until the problem is resolved.
ARTICLE 4. CONFIRMATION AND PAYMENT OF THE ORDER
This is an order with payment obligation, which means that placing the order involves payment by the customer.
- PAYMENT
The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the order.
In the event of dispute or fraudulent use of the bank card without physical use of the bank card (use of the number of the bank card), any person may dispute within 70 days from the date of the operation by sending a complaint according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum:
by phone or via Whatsapp from Monday to Friday, from 10 a.m. to 5 p.m. at the following number:
07.81.38.81.42;
by e-mail to the following address:
info@colorisha.com
Any dispute not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from all liability.
The seller has set up a procedure for checking orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.
In the event of refusal of authorization of payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.
- CONFIRMATION
Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.
The seller is required to send an invoice to the customer upon delivery.
The customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.
In case of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and definitive.
The customer can always exercise his right of withdrawal within 14 days from the time the information concerning the unavailability of the product was sent to him.
For any question relating to the follow-up of an order, the customer may contact customer service at the following coordinates:
by telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number:
07.81.38.81.42
by e-mail: info@colorisha.com
by mail to:
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
ARTICLE 5. ELECTRONIC SIGNATURE
In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the buyer's bank card number and the final validation of the order constitute proof of the customer's agreement, the payment sums due under the purchase order, signature and express acceptance of all the operations carried out.
ARTICLE 6. PROOF OF THE TRANSACTION
Communications, orders and payments between the customer and the seller can be proven through computerized registers, kept in the seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
ARTICLE 7. METHOD OF PAYMENT
All payment methods available to the customer are listed on the seller's website. The customer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing the order.
ARTICLE 8. DELIVERY
The processing of the order is only done after confirmation of payment by the seller's bank.
The dispatch of the order takes place after the order preparation time.
The products are delivered to the address indicated by the customer on the online form equivalent to the order form, the customer having to ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following time limits:
- Secure Colissimo: 2 to 5 days (France, Europe);
- Secure Colissimo: 4 to 8 days (DOM-TOM)
- Express delivery: - 36 hours (metropolitan France)
- Standard tracked delivery: 6 to 14 days (France, Europe, USA)
- Standard tracked delivery: 6 to 18 days (DOM-TOM, Africa)
SHIPPING OF ORDERS:
Before being shipped, the preparation of your order generally takes between 24 and 48 hours.
In the event of a peak in activity, this period may be extended up to 5 days.
You will be informed by email of the progress of the preparation of your order and its shipment.
We ship from different warehouses depending on the products, stocks (quantity), the delivery method selected when ordering and your delivery address.
Our warehouses are located in Bordeaux, Paris, Spain, Korea, Ghana and we are also present in the United States (USA), in order to be able to deliver worldwide.
Our delivery service is automated.
In France, when you select Colissimo tracked delivery, your products are shipped from our warehouses closest to your place of residence.
When you select standard delivery, our inventory management software itself assigns the warehouse from which your products will be shipped.
- LATE DELIVERY AND DENUNCIATION
In case of late delivery, the seller will inform the customer, who can terminate the contract and ask to be reimbursed within 14 days of this termination.
The total refund of the product and the delivery costs, or re-shipment if applicable, is then made.
This termination of the contract must be sent in the following manner:
by telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number:
07.81.38.81.42
by e-mail: info@colorisha.com
by post to the following address:
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
Any denunciation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
- ORDER VERIFICATION
If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note.
The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.
Verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery slip.
The customer must, where applicable, inform the seller of his reservations according to the following terms:
by telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number:
07.81.38.81.42
by email :
info@colorisha.com
or by mail to:
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
Any reservation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the customer.
- DELIVERY ERROR
In the event of a delivery error and/or non-conformity of the products with respect to the indications appearing on the order form, the customer formulates his complaint with the seller on the same day of delivery or at the latest on the first following working day. the delivery.
Complaints may be made in the following ways:
by telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number:
07.81.38.81.42
by e-mail: info@colorisha.com
or by mail to
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
- RETURN OF ORDER
The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by post within 30 days from the date of delivery of the order, to the following address:
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the customer.
ARTICLE 9. UNAVAILABILITY OF PRODUCTS AND REIMBURSEMENT
In case of unavailability of a product ordered, the customer will be informed by e-mail.
The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product.
ARTICLE 10. RIGHT OF WITHDRAWAL
The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.
The customer will exercise his right of withdrawal by contacting customer service:
by telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number:
07.81.38.81.42
by e-mail: info@colorisha.com
by mail to the address:
Colorisha France - B26
8, rue du Pré Saint-Gervais
LES LILACS, 93260
After communicating his decision to withdraw, the customer then has 14 days to return or return the goods.
Any withdrawal or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
The customer may request the exchange or reimbursement of the returned product, without penalty, with the exception of the return costs which remain at his expense. However, in the event of an exchange, delivery costs may again be charged to the customer.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition.
Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be refunded, in particular but not exclusively, the products covered by article L. 121-21-8 of the Consumer Code to know :
- any custom-made product;
- any product that cannot by nature be reshipped;
- any perishable product;
- any digital product;
- any video product;
- any press product…
The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods.
! Unless they have a manufacturing or printing defect, the following items cannot be returned or exchanged:
- Personalized / customizable products
- Promotional products
- Underwear, socks, cosmetics.
ARTICLE 12. FORCE MAJEURE
The parties will be exonerated from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the civil code, would prevent their execution. The obligations of the parties will be suspended.
The party invoking such a circumstance must notify the other party immediately, upon its occurrence and upon its disappearance.
Are considered as cases of force majeure all facts or circumstances that are irresistible and unforeseeable, inevitable and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by French case law and in particular, the blocking of means of transport. or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunications networks, health crisis...
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
ARTICLE 13. PARTIAL NULLITY
If one or more stipulations of these general conditions of sale were to be declared void by application of the law, a regulation or a final decision of a French jurisdiction, the other stipulations will retain their full force and scope.
ARTICLE 14. APPLICABLE LAW AND JURISDICTION
The seller, Colorisha, is established in France in a stable and sustainable manner to effectively exercise its activity, regardless, in the case of a legal entity, the location of its head office.
Also, these GCS are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention.
In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution. In the absence of an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings before the court of the place of the registered office. seller's social.
The colorha.com site wishes you an excellent navigation!